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Terms and Conditions

Terms and Conditions

By entering and using this site sayitwithwords.com.au, you indicate that you accept these Terms and that you agree to be bound by them. Acceptance of these Terms creates a binding contract between you and sayitWITHWORDS that you will use the service only in a manner consistent with these Terms. If you have questions about these Terms, please contact us via the contact page form. Your use of the site and its is entirely conditioned on and subject to your compliance with these Terms. If you do not agree with these Terms, do not access or use the service.

    1. Membership
    2. Member Conduct
    3. No Resale of Service
    4. Payment Options
    5. Pricing and Tax
    6. Order Acceptance
    7. Copyright
    8. Liability
    9. Delivery
    10. Returns
    11. 10-Day Money Back Guarantee
    12. Privacy

1. Membership

You can purchase items from sayitWITHWORDS as a guest if you wish. However, by setting up an account and becoming a member, you will be able to save wish-lists and have access to other time-saving devices and promotional opportunities.

sayitWITHWORDS membership ("Membership") is available to you if you are at least 18 years of age and submit certain requested information to sayitWITHWORDS, including your name, address and correct email address. When you become a Member, you must provide sayitWITHWORDS with true, accurate, current, and complete information about yourself when such information is requested by the site (whether by questionnaires, surveys, registration forms, or other informational requests).

The service is for personal use only.

2. Member Conduct

sayitWITHWORDS is committed to ensuring this service remains a fun and safe website to create your personalised print. To that end, the service allows Members to be creative with their "Content". Users of the service, whether or not Members, may not use the service to process prohibited content. Generally, prohibited content includes Content or other material that sayitWITHWORDS believes:

  • Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;
  • Comprises copyrighted material used without the express permission of the owner;
  • Violates or otherwise encroaches on the rights of others including their right to privacy;
  • Advocates illegal activity;
  • Harms anyone, including minors; or,
  • Provides a link to any of the above;
sayitWITHWORDS has the sole discretion to determine whether content is prohibited content. sayitWITHWORDS may delete and edit content for any reason, at any time, without notice.

All content (whether private or public) that is processed on the site is the sole responsibility of the person who submitted it. Thus, you are responsible for the content.

3. No resale of service

Your use of the service may be for personal purposes only. You will not (i) reproduce, duplicate, copy, sell, resell or exploit any part of the service, or (ii) use or access the service for any commercial purpose.

4.  Payment options

sayitWITHWORDS accepts payment via Paypal for both Australian and International customers. Paypal is a secure and reliable payment gateway. Paypal offers payment via your Paypal account or Visa credit card if you do not have a Paypal account.  Your credit card details are never sent by email and your personal details are never disclosed to anyone without your permission.

Direct Deposit is also available for Australian purchases, pay via bank transfer. For payment via direct deposit, design will not commence until full payment has been recieved.

5. Pricing and tax

All prices are in Australian Dollars (AUD) and are GST inclusive. If you live outside Australia, all local taxes, customs duties and other government fees and charges imposed on your purchase are your responsibility.

6. Order acceptance

All orders are accepted and handled in accordance with the conditions below.

The customer accepts these conditions by submitting purchasing and personalised content to the sayitWITHWORDS website.

For personalised items, the customer receives a digital proof of the artwork via email and is required to provide written approval before print production will commence. For details regarding sayitWITHWORDS' 10-day money back guarantee see below.

Final designed artwork file will be kept on the sayitWITHWORDS database for two years, and can called upon for reproduction purposes. Contact us via the contact form if you would like to reprint any of your final prints.

7. Copyright

Accordingly, as a condition to your membership, you hereby grant sayitWITHWORDS a perpetual, universal, non-exclusive, royalty-free right to copy, display, modify, transmit, make derivative works of and distribute your content, solely for the purpose of providing this website service. As a condition to membership, you represent and warrant to sayitWITHWORDS that you either own your content or have written permission from the copyright owner to make such content available to the service.

You are solely responsible for the contents you submit and in obeying international and Australian laws. sayitWITHWORDS does not accept responsibility for the contents you submit.

The final artwork produced with your words is considered a modified product, therefore is copyright of sayitWITHWORDS

8. Liability

sayitWITHWORDS emphasises that the quality of the prints and frames ordered will never be better than is to be expected on the basis of what you see on your computer monitor when receiving your final artwork proof via email. Take care in proofing and previewing your print and carefully check any spelling when and if it is present.

sayitWITHWORDS ' liability is limited to errors which are related to production, shipping and delivery of the product.

9. Delivery time

Personalised orders will not progress to print production without approval of the digital proof by the customer, unless otherwise authorised to do so.

While our aim is to complete an order within seven working days, production times may vary depending on the length of time taken during the proof approval process. Delivery is via Australia Post service or courier, depending on product selected. Please allow 7-10 days for domestic delivery from when you receive notification that your order has been shipped.  For international orders please allow up to 3 weeks.

If delivery cannot be made, the delivery driver has the Authority to Leave an item if he/she deems it safe to do so in accordance with courier company's policy. If it's not deemed safe to leave an item, a card will be left explaining how you can receive delivery or pick-up the product at your local post office or courier depot (make sure you take your ID with you).

Delayed delivery is not a basis for cancellation of the order or a request for compensation.

10. Returns

Each print is custom-made, therefore once proof approval has been granted we cannot accept returns based on incorrect material or a change of heart. We recommend you take care when proofing your print and carefully check spelling, including all names. 

All orders are carefully packed and checked before shipping. If an item is damaged during transit please notify us within 48 hours. You will be required to show photographic proof of the damage before a replacement will be arranged.

11. 10-Day Money Back Guarantee

If you are unsatisfied with the digital proof of the final custom-made artwork prior to print production, you must contact sayitWITHWORDS within 10 days of receipt of proof email to take advantage of the 10-Day Money Back Guarantee offer. This is only available on the proofing stage, once you grant print production approval to  sayitWITHWORDS, the 10-Day Money Back Guarantee is no longer applicable. Cancelled orders for other reasons prior to proofing stage are not covered by the 10-Day Money Back Guarantee.

12. Privacy

sayitWITHWORDS respects your privacy and will never give away any personal information that you provide while visiting the site or placing an order.


PO Box 360
Toowong Qld, 4066
ABN 44 297 685 439

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